FAQ: TopupVago E-Voucher

Q: How can I place an order of Redeem Gift Card?

You can order a Redeem Gift Card online in a simple and fast way via topupvago.com. You need to take several steps for this purpose. First, select the Redeem Gift Card credit amount. Then, enter an e-mail address at which you want to receive the Redeem Gift Card code. Then, select a payment method and check the order. As soon as payment has been successful, the Redeem Gift Card code is delivered to you by e-mail.

Q: When will I receive my code?

Your item will be delivered within one hour or less (of approved credit card payment).

Most orders are fulfilled within 5-15 minutes of your purchase.

Q: How will I receive my Redeem Gift Card code?

Your code will be sent to your email address. In order to receive the Redeem Codes your payment must be approved before the Redeem Codes will be sent to you.

Q: I have not received a Redeem Gift Card code. What to do?

Of course it is inconvenient if you have not received a Redeem Gift Card code despite ordering it. This might have been caused by different reasons. In some cases, it takes a while before payment has been processed. Once payment has been processed, your Redeem Gift Card code is sent to you immediately, after all. You might also have entered an incorrect e-mail address when placing the order or the order confirmation might have ended up in the undesired mail folder.

Q: What are my payment options?

When you place an order through the OrderVago, you will be given a choice of payment options, which may include via credit card, and debit card. If you pay for your purchase via credit card or debit card, we will ask for a valid credit card or debit card account, as applicable, which will be billed through the OrderVago, for the purchase price of the applicable order and OrderVago will be the name that appears on the credit card or debit card statement, as applicable. We accept Visa and MasterCard.

Q: Can I buy a Redeem Codes and have it delivered to someone in another country?

Yes, if you buy from us we will email you the card. Then you can send the card to whoever you would like.

Q: I have seen Redeem Codes called "vouchers" or "gift certificates" or "gift cards" or "card codes". What is the difference?

There is no difference. They all essentially refer to the same thing which is a Redeem Codes, Redeem Codes you are purchasing.

Q: Should I use a USA address when I enter my billing information when purchasing from Topupvago.com?

No! You must use your real address when entering you payment info, otherwise the purchase will get flagged as fraudulent.

Q: Why are you charging above the face value of the Redeem Codes?

We purchase our cards legally at face value. The additional cost is for our handling, processing, securing the cards, providing the digital delivery service, credit card charges and currency conversions charges, to get the card to you.

Q: I have also seen others selling Redeem Gift Card code for the same price as they cost in the US, how can that be?

We have seen sites that offer Redeem Gift Card code at the same price as they cost in the US as well. What these sites do is display the Redeem Codes at the price they cost in the US, but once you go through their checkout process, they will then throw "other charge" on the transaction. We like to be upfront with how much you will spend from the beginning.

Q: Do these cards expire or have any fees?

Most Redeem Gift Card code does not have an expiration date or fees.

Q: Can I exchange my code?

Unfortunately we cannot take back any digital codes. These codes, which already have been sold, cannot be returned for money or exchanged for another code.

All the codes sold are unique. That is why they can be sold only once. If a code is sold to a customer, then this specific code cannot be sold again. It is not possible for us to check if a code has already been used or will be used in the future.

Q: Lost or stolen Redeem Codes

Treat your Redeem Codes like cash. Lost or stolen cards will not be replaced or refunded.

Cancellations; No Returns

All purchases made on the websites or mobile applications are final. Purchased Redeem Codes are non-returnable and non-refundable, provided, however, that if a Redeem Codes does not function, we may, in our sole discretion, either refund you the Redeem Codes purchase amount or replace the defective Redeem Codes with an alternative Redeem Codes or with products or services of equal value for the same Redeem Codes Vendor. If you have any questions or problems with your order, please contact info@topupvago.com.

Redeem Codes Errors:

We attempt to be as accurate as possible and to eliminate errors on the products that we sale; however, topupvago does not represent or warrant that any Redeem Codes and information about the Redeem Codes (including the description, Vendor information or pricing information) provided is accurate, complete, reliable, current or error-free. In the event of an error, in an order confirmation, in processing a Redeem Codes purchase or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged.

Disclaimers

In addition to the disclaimers, limits on liability and indemnification obligations set forth in the Terms of Service, which apply to these Terms and are incorporated herein by this reference, you waive and release topupvago and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any liabilities, damages and costs arising from or related to (i) your loss or the theft of any Redeem Codes; and (ii) any act or omission of a Vendor in connection with a Redeem Codes it provides.

With respect to the Topupvago products, risk of loss and title for such products pass to you when you complete your purchase of the applicable product. Topupvago is not responsible for any damage or loss resulting from stolen or lost Redeem Codes or any use of your Topupvago product without your permission. Topupvago is not responsible for replacing your damaged or lost Redeem Codes.

Topupvago and its licensees, affiliates, and licensors make no warranties, express or implied, with respect to the Topupvago products, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose online with digital delivery.

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